Effective Date: 24 Feb 2025
At Wasi Shilajit, we are committed to providing you with high-quality products and exceptional customer service. If you are not satisfied with your purchase, please read our refund policy below.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Product Condition: The product must be unused, unopened, and in its original packaging.
- Request Timing: Refund requests must be made within 3 days of receiving the product.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.
2. Non-Refundable Products
We do not accept returns or provide refunds for the following items:
- Products that have been opened or used.
- Items purchased more than 3 days ago.
- Gift cards or promotional items.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and a brief description of the issue.
- Return Instructions: Once your refund request is reviewed, we will provide instructions on how to return the product (if applicable).
- Return Shipping: The customer is responsible for return shipping costs unless the product was damaged or defective.
4. Refund Processing
Once we receive the returned product (if applicable) and verify that it meets the eligibility criteria:
- Refund Method: We will process your refund via the same payment method used for the original purchase.
- Refund Timing: Refunds typically take 15 business days to process after receiving the returned item. Depending on your payment provider, it may take a few additional days for the refund to appear in your account.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 2 days of receiving the product. We will arrange for a replacement or a full refund, depending on your preference and the availability of the product.
6. Exchanges
We currently do not offer exchanges. If you are unhappy with your purchase and it is eligible for a refund, you may return it for a refund and place a new order for an alternative product.
7. Final Decision
Refund requests are subject to our discretion. If your request is denied, we will notify you with the reason and explore alternative solutions.
8. Contact Us
If you have any questions or concerns about our refund policy, please contact us:
Email: [email protected]
Address: Cantt Plaza, Abbottabad
Phone: 03165600797