Effective Date: 24 feb 2025

Welcome to Wasi Shilajit. This Customer Agreement Policy outlines the terms and conditions that apply when you make a purchase or interact with our website and services. By using our website, placing an order, or interacting with us in any other way, you agree to abide by these terms.

1. Agreement Overview

By accessing or using the Wasi Shilajit website, you agree to be bound by these terms and conditions, along with any additional policies, including but not limited to the Privacy Policy, Terms and Conditions, and Refund Policy. If you do not agree to these terms, you should refrain from using our website.

2. Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you are over 18 and legally able to enter into a contract.

3. Order Acceptance

  • All orders placed on our website are subject to acceptance by Wasi Shilajit. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to circumstances where we are unable to verify payment, products are unavailable, or fraudulent activity is suspected.
  • Once your order has been accepted, you will receive an order confirmation email. The completion of your order will be confirmed once it has been shipped.

4. Product Availability and Pricing

  • Availability: While we make every effort to ensure that the products listed on our website are available, we cannot guarantee product availability at all times. If an item becomes unavailable after your order has been placed, we will notify you and provide alternatives or issue a refund.

  • Pricing: All prices on our website are displayed in PKR. Prices are subject to change at any time without notice. The price you are charged will be the price displayed at checkout. Taxes and shipping fees may be added to the total cost of your order, depending on your location.

5. Payment Terms

  • Payment Methods: We accept payment through various methods including COD, credit cards, debit cards, PayPal, and any other methods specified at checkout.
  • Payment Authorization: You agree that by entering your payment details, you authorize Wasi Shilajit or its payment processors to charge the payment method for the total amount of your order, including any applicable taxes and fees.

6. Shipping and Delivery

  • Shipping Times: We will ship your order as quickly as possible. Please refer to our Shipping Policy for detailed information about estimated delivery times.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the size of the order.
  • Delivery Confirmation: You will receive a shipping confirmation email with tracking details once your order has been dispatched. If you have not received your order within the expected delivery time, please contact us.

7. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you may return eligible items within the period outlined in our Refund Policy.
  • Refunds: If your return is approved, we will issue a refund based on the payment method used. Please refer to our Refund Policy for more details on the process and timelines.

8. Customer Responsibility

You are responsible for providing accurate and complete information when placing an order, including your shipping address and payment details. We are not liable for delays or issues arising from incorrect or incomplete information.

9. Use of Website

  • Account Creation: You may be required to create an account to make a purchase or access certain features of our website. You agree to provide accurate information during the registration process and maintain the confidentiality of your account login credentials.
  • Prohibited Use: You agree not to use the website for any unlawful or prohibited purpose, including but not limited to spamming, distributing malicious software, or engaging in fraudulent activities.

10. Limitation of Liability

To the fullest extent permitted by law, Wasi Shilajit will not be held liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website or products, even if we have been advised of the possibility of such damages.

11. Modifications to the Agreement

Wasi Shilajit reserves the right to modify, update, or revise this Customer Agreement Policy at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website or make purchases after any changes are made, you agree to the updated terms.

12. Contact Us

If you have any questions or concerns about this Customer Agreement Policy or your order, please feel free to contact us:

📧 Email: [email protected]
📍 Address: Cantt Plaza, Abbottabad
📞 Phone: 03165600797